Effective Date: June 9, 2024
Welcome to HarmonicSelf. We are committed to providing high-quality digital products to help you improve yourself. However, we understand that there may be instances where you need assistance with your purchase. This Refunds and Returns Policy outlines the process, conditions, and timeframes for refunds to ensure fairness and transparency for our customers.
1. Eligibility for Refunds
1.1 Digital Products
Due to the nature of digital products, all sales are final. We do not offer refunds for digital downloads or online courses once they have been accessed or downloaded. However, if you encounter technical issues or defects with the content, please contact us for assistance.
2. Initiating a Refund Request
To initiate a refund request, please follow these steps:
- Contact Customer Support: Email us at btailor.ltd@gmail.com with your order number, a description of the issue, and any relevant screenshots or details of the problem.
- Refund Review: Our customer support team will review your request and determine if it meets the criteria for a refund based on technical issues or defects.
- Resolution: If your request is approved, we will process your refund. If the issue can be resolved through support, we will provide the necessary assistance to rectify the problem.
3. Refund Process
Once your refund request is approved, the refund will be issued to the original payment method used for the purchase. Please allow up to 14 business days for the refund to appear in your account after it has been processed.
4. Contact Information
If you have any questions or need assistance with your refund request, please contact our customer support team:
Email: btailor.ltd@gmail.com
Address: Gnoseon 8, Larnaca 7041, Cyprus
5. Changes to This Policy
We reserve the right to modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on this page. Please review this policy periodically for any updates.
By purchasing from HarmonicSelf, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.
This comprehensive policy aims to clearly explain the process, conditions, and timeframes for refunds, ensuring it is user-friendly and fair for both the customers and the business.